- Insurance Fraud Bureau of Massachusetts to Cut Hours from Investigations with i-Sight Investigative Software
Customer Expressions, the creators of the i-Sight Investigative Software, announced today that the Insurance Fraud Bureau of Massachusetts has implemented the i-Sight Investigative Case Management Software to streamline its investigations of insurance fraud. IFB briefly considered building a new case management system in house, but knew it would be faster and more cost-effective to find an existing application with the desired functionality. The organization looked at more than 10 different case management solutions before narrowing the pool down to a list of four. After seeing proposals and demos, i-Sight Investigative Software from Customers Expressions emerged as the best match for IFB's needs - providing the desired functionality, affordability and short ramp-up time. (PRWeb Oct 13, 2008)
Read the full story at http://www.prweb.com/releases/2008/10/prweb1204274.htm
- Hubbell Customer Complaint System Measures Up to High ISO Standards
Customer Expressions announced today that Hubbell has successfully implemented the i-Sight Customer Complaint System to improve the management of customer feedback. Hubbell is ISO certified, and i-Sight was implemented to ensure a customer feedback process was in place to meet the ISO standards. (PRWeb Oct 9, 2008)
Read the full story at http://www.prweb.com/releases/complaint_system/customer_hubbell/prweb1442024.htm
- Vectren Streamlines Customer Service & Complaint Tracking i-Sight Complaint Software
Customer Expressions announced today that Vectren Corporation, an energy provider, has implemented the i-Sight Customer Service & Complaint Tracking Software. Vectren Corporation, an energy holding company headquartered in Evansville, Ind., is subject to compliance with two state commissions. Its energy delivery subsidiaries provide gas and/or electricity to more than one million customers in adjoining service territories that cover nearly two-thirds of Indiana and west central Ohio. Each state has its own requirements for how the utility should handle customer issues and how long it should take. Vectren's Customer Relations Management department must maintain customer complaints per those commissions' requirements, as well as according to its own internal service objectives. Moreover, the team tracks and reports complaints separately for its three utility holding companies: Vectren Energy Delivery - North, Vectren Energy Delivery - South, and Vectren Energy Delivery of Ohio. (PRWeb May 30, 2008)
Read the full story at http://www.prweb.com/releases/2008/05/prweb980414.htm
- Leading Healthcare Services Company Saves Time, Improves Performance with i-Sight Fraud Investigation Software
Customer Expressions announced today that The TriZetto Group, Inc. has implemented i-Sight Investigation Software to improve its ability to track, manage and analyze investigations of insurance fraud and abuse in the healthcare industry. (PRWeb May 13, 2008)
Read the full story at http://www.prweb.com/releases/2008/05/prweb929814.htm
- RBC Ombudsman Offices Automate Complaint Management while Improving Communication with Clients
Customer Expressions announced today that the Royal Bank of Canada (RBC) Financial Group has implemented the i-Sight complaint management software for ombudsman offices to improve the management of employee and customer complaints. (PRWeb May 1, 2008)
Read the full story at http://www.prweb.com/releases/2008/05/prweb903344.htm
- i-Sight HR Complaints Tracking Software Implemented at Siemens AG to Improve Global Productivity and Corporate Culture
Customer Expressions, www.customerexpressions.com the leader in web-based hr complaint tracking software, announced today that Siemens BT has implemented the i-Sight complaint tracking software to improve handling of HR complaints and feedback. With more than 36,000 employees globally, BT has a presence in 51 countries. The Building Technologies Division leads the market in providing products, solutions and services for more secure, comfortable and efficient buildings and environments. (PRWeb Apr 2, 2008)
Read the full story at http://www.prweb.com/releases/2008/04/prweb819014.htm
- Complaint Tracking & Customer Issue Management Conference: Two i-Sight Customers Provide Real Life Insight and Best Practices
Customer Expressions, the leader in web-based complaint tracking software, announced today that it will join two of its clients, Enbridge Gas and the Canadian Ombudsman for Banking and Financial Services, as a presenter at the Customer Issue & Complaint Tracking Conference to be held in Toronto, March 26 - 28, 2008. (PRWeb Mar 5, 2008)
Read the full story at http://www.prweb.com/releases/2008/03/prweb739624.htm
- Leading Auto-Financing Company Improves Customer Support with i-Sight Call Tracking Software
Customer Expressions announced today that Credit Acceptance has implemented the i-Sight call tracking software and has reduced call resolution time and improved customer satisfaction. The world renowned call tracking software is designed to improve customer service, increase effectiveness of customer relations teams and drastically improve the customer support experience. (PRWeb Dec 5, 2007)
Read the full story at http://www.prweb.com/releases/2007/12/prweb573422.htm
- i-Sight Investigation Software on Exhibition at the ACFE 18th Annual Fraud Conference
CEC, provider of the web based investigation software solution known as i-Sight, announced today that it will be demonstrating the latest version of the i-Sight Investigation Software at the 18th ACFE Annual Fraud Conference to be held in Orlando from July 15th to 20th. (PRWeb Jul 16, 2007)
Read the full story at http://www.prweb.com/releases/2007/07/prweb539621.htm
- i -Sight HC Complaints Database Meets Federal Guidelines while Driving Timely Resolutions at Rush University Medical Center
Patient complaints database, i-Sight HC, is implemented at Rush Medical Center. i-Sight HC improved communication between departments and ensures compliance with federal guidelines. "With more specific federal guidelines about time to resolve patient complaints, I can't imagine how we would do this without a program like i-Sight, without a program that tracks time. It's been very beneficial in helping the complicated process of tracking."-- Francis Fullam, Senior Director, (PRWeb Jul 3, 2007)
Read the full story at http://www.prweb.com/releases/2007/07/prweb536762.htm
- Travel Assistance Company Implements i-Sight Case Management Software and Increases Per Manager Case Load, Reducing Staffing Costs as Company Grows
"Customer Expressions was able to give us exactly what we were looking for - very quickly. The most impressive part is how easy it was to tailor the software for our business. It's a fantastic tool."-- Gaetan Serret, Business Development Manager. Mega Assistance, based in Vancouver, British Columbia, provides travel assistance services to its clients (principals) and their customers (beneficiaries) around the globe. These companies and individuals rely on Mega Assistance to manage the many logistics involved wherever and whenever an unforeseen event occurs. (PRWeb May 17, 2007)
Read the full story at http://www.prweb.com/releases/2007/05/prweb526667.htm
- Leading Florida Agency Implements i-Sight Investigation Software to Improve its H
