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Teradata Case Studies
Case Studies

• A Major Insurance Company Masters Its Finance Data
  An integrated data management and reporting environment provides a unified view of enterprise performance and risk, and takes a new strategic role in planning and management.
• Performance & Workload Management Services
  Learn how Teradata Professional Services answered Hallmark's call for assistance and made Hallmark confident that their environment will continue to perform well and that IT personnel will accurately predict resource needs in time to take appropriate actions.
• St.George Bank
  Since 2002, St.George Bank's management team has pursued a strategy to grow shareholder value through providing excellent customer service, by engaging staff and expanding organically through product innovation and entry into neighboring markets. Key to the execution of this customer-focused strategy is the Bank's Group Data Warehouse (GDW), a state-of-the-art tool that provides the data that employees need for faster, more effective decisions and continued customer service excellence.
• Continental Airlines
  Continental's comeback from "Worst to First" is an airline industry legend. Now the company is engaged in a new initiative to move from "First to Favorite." To support this ambitious initiative, Continental tapped into its Enterprise Data Warehouse and expanded it to enable a real-time business intelligence capability.
• JCPS Creates New Opportunities with an Enterprise Teradata Solution
  Jefferson County Public Schools (JCPS) serves 96,000+ students in the Louisville, Kentucky region, with an annual operating budget of $600 million and a staff of 18,000. In 1988 JCPS implemented a Teradata solution, which today supports over 1000 users and generates an ROI of 10 to 15 times its annual cost.
• BKK Insurance Companies
  One of the leading providers of statutory health insurance in Germany is a collection of companies known as Bundesverband der Betriebskrankenkassen, otherwise known as BKK. Enabling a 360-degree view of the business, BKK's enterprise data system provides business insights and has helped its insurance companies increase customer membership by 45%, decrease costs, better understand costs and benefits, and enhance quality of service to BKK insured customers.
• Analytic Software Enables Corona Direct to Drive Down Costs and Enhance Direct Mail Program
  This case study, written and published by IDC, features Belgian direct insurance company Corona Direct and their implementation of a Teradata data warehouse along with software from DataDistilleries for customer management.
• Iowa Department of Revenue
  Iowa Department of Revenue (IDR) uses an enterprise data warehouse to gain a more complete view of the taxpayer and to become more efficient at managing, tracking and working compliance cases. Not only is the IDR meeting its mission "to collect all taxes due, but no more," it has also achieved greater compliance and increased revenue collections amounting to millions of dollars each year.
• HCA Enterprise
  HCA found sharing and blending data difficult because many business units operated single-focus data marts on a wide variety of platforms. Today its enterprise data warehouse enables quick and easy access to patient financials, supply procurement and financial accounting data drawn from across all the firm's 300 facilities.
• Highmark Enterprise
  Highmark is moving to an EDW through consolidation of data warehouses and a phased approach. They are well on their way to the ultimate vision: to leverage business analysis and reporting tools to understand medical trends, spot fraudulent claims and perform predictive analysis.
• Ace Hardware
  The Teradata Warehouse at Ace Hardware has given the retailer a single, integrated view of its retail level transactions, despite the vast diversity of local operating environments. It has carried the Helpful Hardware Club to the verge of 11 million members. It has provided the reporting capability and analytical insight to guide dozens of new business initiatives, and furnished the performance documentation to win broad member support.
• Hudson's Bay Corporation: TDWI Case Study
  Written by Wayne Eckerson with TDWI, a division of 1105 Media, Inc., this case study discusses the history behind Hudson Bay Corporation's (HBC) evolution to an EDW with Teradata.
• Jefferson County Public Schools Case Study
  Jefferson County Public Schools is the 26th largest school in the country and serves over 96,000 students. Their Teradata Warehouse has been instrumental in helping JCPS manage their business more effectively. From managing federal grants, student performance and support, budgets and transportation to delivering decision support capabilities that help each school identify trends and correlate specific behaviors with the goal of improving educational quality. JCPS estimates that the return on investment for the Teradata solution is between 10 to 15 times the cost of its annual investment.
• Westpac
  Westpac Banking Corporation's Program Reach combines robust and extensible technology, a firm commitment to focusing on customer needs and the solid experience of its team in customer relationship management to create a successful CRM initiative that is reaping benefits and securing support across the enterprise.
• Exploring the Cyber Frontier: Overstock.com
  Growing pains fueled the need to implement a solution quickly, but Overstock.com also wanted to do it intelligently-at the same time creating a system that would continue to grow with the business.
• PING Inc.
  PING, Inc. has complex manufacturing operations with custom equipment orders being delivered within 48 hours. Dramatic growth forced PING to consider new IT operations from its previous IBM mainframe. Today, in its ADW environment from Teradata, PING gathers data in real-time to support customer service requirements.
• Exploring the Cyber Frontier: Network Solutions
  Personalizing the customer experience on a mass basis was the challenge facing Network Solutions, and this pioneer in online business met it head on with a solution tailored to fit their unique goals and needs.
• Exploring the Cyber Frontier: Travelocity
  A company that offers a dizzying array of travel options for its customers, Travelocity is now on the move itself, seeking to offer streamlined, real-time service with its active data warehouse.
• NCR Case Study
  NCR's Enterprise Data Warehouse (EDW) has been critical to the company's successful transition from a hardware-focused, country-centric organizational model to an integrated, solution-oriented business structure with a global focus. With a single view of the business and process changes in place, NCR is poised to drive growth and build for the future.
• Teradata Magazine | Insurance: CSS Versicherung: Putting a Premium on Loyalty
  [3Q 2003] CSS Versicherung has enjoyed a century of near-continuous growth, thanks to its focus on providing personalized service in the sometimes-impersonal health insurance industry. The company’s Swiss client base now numbers 1.2 million, and the company’s 2,000 employees process some 8 million claims every year.
• Teradata Magazine | Teradata Q&A: Just The Ticket
  [2Q 2001] Travelocity.com, the Web's top travel site, promises that customers can "go virtually anywhere" in the world at the best fares, with just a few clicks of a mouse. Travelocity.com is reaching its own destination - a top-notch personalized online travel service - thanks to a "passport" from Teradata.