st paul travelers insurance

st paul travelers insurance

Travelers - All Travelers Jobs
View All Travelers Jobs at Travelers

• Auto Appraiser Job (Buffalo, NY)
  Committed. Competitive. Constructing our Future. That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers
  -and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference. Assigned Territory
  -Southern Tier Counties: Southern Erie, Chautauqua, Cattaraugus & Allegany
  
  SUMMARY:
  Promptly inspect automobiles, heavy equipment, boats, RVs and motorcycles to determine the nature and extent of damages. Prepare damage estimates using company provided automated estimating systems. Evaluate damages through proper use of cost-containment tools. Recognize subrogation and salvage opportunities, as well as potential fraud and refer to the appropriate level.
  
  PRIMARY DUTIES:
  Handle auto physical damage claims on first party, and third party claims involving clear liability, with authority generally up to $25,000. Assist and monitor DRP program within assigned territory. Ensure all DRP designated shops understand and abide by Company DRP agreements. Perform periodic reinspections to assure repair shop compliance with company standards. Reinspect vehicles to determine quality of repair performed and repair method utilized within assigned territory. Comply with all insurance department regulations and applicable laws within assigned jurisdiction. Evaluate and determine ACVs on all TTL loss vehicles. Contact first party vehicle owners in 24 hours to negotiate, settle and move TTL loss vehicles to predetermined storage free areas. Where liability has been predetermined, negotiate and settle property damage claims to eliminate storage fees. Assist in special projects. Complete auto appraisals and auto reinspections to assure accurate payments are made to customers and claimants. Assist in identifying quality repair shops for the DRP program. As a business owner, quality control and monitor DRP shops within your geographical servicing area. Assist the auto/liability unit with investigation and gathering all necessary information, i.e. police reports, site inspections, to determine if claim should be paid or denied. Comply with guidelines established by claim department for cost containment including use of LKQ parts, certified aftermarket parts and cash allowances for minor damages. Customer service contact in order to give, receive or exchange information: Daily: Insured (Policyholders), Claimants and Potential Customers Monthly: Agents/Brokers/Insurance Consultants and Counterparts in other firms Quarterly: Personnel Outside Work Unit Yearly: External Legal Professionals and Professional Associations Some travel may be required to assist with catastrophe losses or other situations as determined by the company. Attend training classes as required to maintain technical expertise CERTIFICATES/DEGREES: New York State Appraisal license is required Valid drivers license COMMUNICATION SKILLS: Solid communication skills are required to interact competently with internal and external customers.
  
  OTHER:
  Basic working level: Mathematics/Data Analysis Incumbents generally deal with personal and confidential information Problem solving is generally defined, but may need to be clarified in order to proceed. Requires using and interpreting facts and figures after selecting the proper method of analysis from existing methods. File Management Technical Customer Focus/ Communication Relationship Management Technology Flexibility and adaptability to work environment changes, e.g., territory, job tasks new technology. AMERICAN WITH DISABILITIES ACT: Must be able to stoop, bend, crouch and climb, to ensure full vehicle damage assessment. Must be able to drive for extended periods of time.
• Unit Manager, Public Sector Claims Job (San Antonio, TX)
  Committed. Competitive. Constructing our Future. That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers
  -and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.
  
  SUMMARY:
  Responsible for product quality and performance for specific team of claim professionals. Provide guidance and direction to direct reports through a continuous process of management involvement and frequent claim file review. Serve as member of local line of business (LOB) management team. Serve as a field representative for the Home Office LOB product, as requested. Reinforce LOB Vision, Strategies, and Objectives through word and action. Select, lead, mentor, performance manage and develop staff
  
  PRIMARY DUTIES:
  Attract, Retain and Develop World Class Talent
  - Proactive recruitment of talent; work with management to establish and implement a strategic staffing strategy;
  -Effective orientation and on-boarding;
  -Work with management to develop and implement effective training, performance development and succession planning;
  -Effective retention planning; proactively manage and respond to turnover;
  -Manage staff performance-Implement strategies and plans to address staff development; identify and address training needs on an ongoing basis; provide frequent performance feedback.
  -Effectively utilize reward system to distinguish top performers and significant achievements. Provide Compelling Claim Services by employing proper claim handling techniques to protect the integrity of our brand and by providing consistent service quality and streamlined processes to add value for our customers:
  -Product Quality
  - Develop & executes a strategic file management plan that achieves optimal file resolution and business results.
  -Provide face-to-face and written guidance to ensure effectiveness, engagement, accuracy and efficiency.
  -Conduct quality file reviews per office/ best practices guidelines.
  -Establish/ follow up on file reviews per diary instructions, conducting additional reviews (i.e. 180, 360 day reviews), as necessary.
  -Implement strategies and initiatives to improve file quality, customer service and manage costs.
  -Review new notices and ensuring claims are assigned to staff with appropriate skill sets.
  -Evaluate individual behaviors, take improvement actions as appropriate.
  -Expense Management
  - Operate within agreed upon expense budget to achieve optimal business results through productivity, appropriate resource allocation, inventory management and loss adjustment expense Drive the Information Advantage by successfully leveraging data, management information and technology to identify and make the most of opportunities to support business strategies and improve results. Partner for Mutual Success by developing and maintaining effective relationships with colleagues, business partners, customers, agents, regulatory agencies and others to achieve organizational goals and create better outcomes. Participate in business meetings and agency visits as required. Achieve Optimal Solutions by focusing on resolution and process improvement, by fulfilling all obligations while maximizing cost effectiveness, by helping the business understand drivers, trends and product stress points and by helping our partners attract and retain business.
  
  EDUCATION/COURSE OF STUDY: College degree preferred or equivalent work experience
  
  WORK EXPERIENCE:
  Significant Claim work experience in at least one line of business Claim management experience preferred Strong Computer Skills including word and excel COMMUNICATION SKILLS: Excellent oral and written communication skills
  
  OTHER:
  Span of control approximately 6
  - 8 Claim Professionals/approximately 1
  - 3 support staff
  - may vary based on:
  -complexity of LOB
  -experience of staff
  -team composition
  -market mix For Outside Property Positions only: These positions require the individual to access and inspect all areas of a dwelling or structure which is physically demanding requiring the ability to carry, set up and climb a ladder weighing approximately 38 pounds; walk on roofs; and enter tight spaces (such as attic staircases and entries, crawl spaces, etc.). Performance Competencies: Leading the Business: Drive Results Leads Change Executes Business Strategy Leading Others: Attract Top Talent Maximize Individual Performance Holds Others Accountable; Aligns Rewards Creates and Sustains a Dynamic Workplace Leading Self: Demonstrates Self-Awareness Applies Critical Thinking Communicates Effectively & Influences Others Exhibits Courage, Conviction & Credibility
• Claim Rep Outside Property-McKinney/Sherman Territory Job (Richardson, TX)
  Committed. Competitive. Constructing our Future.