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Travelers - Claims Jobs
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• Technical Specialist, Liability Public Sector Job (Wyomissing, PA)
  Committed. Competitive. Constructing our Future. That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers
  -and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference. Technical Specialist, Commercial General Liability (Public Sector/Municipallity) Claims In this role you will investigate, evaluate, reserve, negotiate and settle assigned General Liability claims in accordance with Best Practices for our Public Sector customers. In addition, you will provide quality claim handling and superior customer service on assigned claims, while engaging in indemnity & expense management.
  
  PRIMARY DUTIES:
  Provide timely coverage analysis and communication with insured based on application of policy information to facts or allegations of each case. Provide quality customer service and ensure file quality; comply with Best Practices. Investigate each claim through prompt contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential. Take necessary statements. Identify resources for specific activities required to properly investigate claims such as outside claim representatives, nurse consultants, and fire or fraud investigators and to other experts. Request through Unit Manager and coordinate the results of their efforts and findings. Verify the nature and extent of injury or property damage by obtaining and reviewing appropriate records and damages documentation. Maintain an effective diary management system to ensure that all claims are handled timely. At required time intervals, evaluate liability & damages exposure, and establish proper indemnity & expense reserves. Utilize evaluation documentation tools in accordance with department guidelines. Disposition all claims within delegated authority, promptly and properly. Negotiate disposition of claims with insureds and claimants or their legal representatives. Recognize and implement alternate means of resolution. May manage litigated claims. Develop litigation plan with staff or panel counsel, track and control legal expenses. Assure cost-effective resolution. Attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed. Maintain claim files, have an effective diary system, and document claim file activities in accordance with established procedures. Update appropriate parties as needed, providing new facts as they become available, and their impact upon the liability analysis and settlement options. Recognize cases based on severity protocols to be referred to next level claim handler or Major Case Unit and refer on a timely basis. Appropriately deal with information that is considered personal and confidential. Fulfill specific service commitments made to certain accounts, as outlined in Special Account Communication (SAC) instructions, and inquires from agents and brokers. Handle moderate to complex litigation Manage litigation expenses and payout. Leverage relationships with plaintiff's counsel The preferred candidate for this role will possess the following: General Liability claim experience with current knowledge of jurisdictional laws and regulations. Prior experience handling Public Sector claims is desirable. Strong oral and written communication skills Strong negotiation and customer service skills Basic computer skills College degree or equivalent related work experience State licenses, where applicable Pay Band: 4
• Information Engineer - Claim Systems - Legal Production Support Job (St. Paul, MN)
  Committed. Competitive. Constructing our Future. That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers
  -and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.
  
  SUMMARY:
  Plans at an operational level and manages the effective use of resources to implement a medium sized or multiple smaller assigned projects
  
  PRIMARY DUTIES:
  Transforms business specifications into cost-effective information systems applications through resource plans and prioritizes work within established budget objectives Provides the project manager/supervisor with timely and accurate information regarding the performance of the assigned projects(s) Builds and leverages effective alliances across the technical and business community ensuring the best utilization of resources
  
  OTHER:
  Technical Knowledge Has master level knowledge of multiple programming disciplines and a thorough understanding of the business that the assigned projects are supporting. Uses this understanding of the business and systems environment to develop appropriate and timely solutions to daily issues. Has conceptual knowledge of varying technologies and the ability to make decisions based on that knowledge. Technology skills must include .net and Java and experience working with relational databases
  -SQL, Oracle and DB2. Filenet experience preferred. Previous experience working with Cognos, Autosys and Datastage also helpful. Business Knowledge & Partnership Creates an atmosphere where business partner's issues are dealt with professionally, and in a timely manner. Suggests solutions that make sense and optimize the value of assigned projects. Communicates openly and effectively in a manner consistent with the audience. Recognizes the importance of superior quality in providing a competitive edge. Ensures that reports are precise, timely and accurate. Prior experience supporting Legal customers helpful. Problem Solving & Decision Making Demonstrates sound analytic and diagnostic skills dealing with issues that are loosely defined and/or where information is available but must be further manipulated. Once decisions are made, is able to follow and direct action to implement intended results. Breaks a problem down to manageable pieces and implements effective, timely solutions. Openly and directly confronts conflict until resolved Team Orientation Builds relationships with peers and other departments to achieve objectives, to work as one team and to secure necessary resources not under his/her personal control. Balances team and individual responsibilities. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Puts success of team above own interest Leadership Supports a distinct business unit or several smaller functions. Responsibilities are assigned with some latitude for setting priorities and decision-making using established policies and procedures. Results are reviewed with next level manager for clarification and direction before proceeding Planning and Project Management Works with the project manager/manager in identifying those project tasks that are most important, establishes clear priorities and understands the larger picture. Anticipates and effectively responds to changes in workload and resources Financial Awareness Understands, has input to the budget process, and shares responsibility for cost-effective expense control of assigned projects. Is responsible for important and confidential information
• Counsel Job (Marlton, NJ)
  Committed. Competitive. Constructing our Future. That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers
  -and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.
  
  SUMMARY:
  Effectively represents clients in all types of legal proceedings. Provides quality and cost effective advocacy by demonstrating superior knowledge and expertise in the litigation process.
  
  PRIMARY DUTIES:
  Reviews files and develops litigation strategy with the claim customer. Provides clients and claim customer with facts, observations and assessment from the litigation process and appropriate. Assesses cases and develops alternatives which best protect client's interest. Effectively completes pleadings, motions, discovery, briefs and memoranda. Consults with clients, witnesses and claim personnel to advise in litigation process and strategy. Develops appropriate legal strategy and negotiation techniques to best position cases handled. Responds to clients, claim customers and courts in a timely manner. Effectively negotiates with adversaries to resolve litigation. Possesses effective trial skills to try cases in state and federal courts, and before compensation, industrial, labor and arbitration commissions.