citi travelers insurance

Smallwood Maike's Insurance Transformation, Shifting from Talk to Action
The purpose of Smallwood Maike's blog is create a dialogue around insurance transformation; launching a different perspective on linkage between strategy, process and technology choices and shifting the mindset from a technology driven approach with SOA & BPM to a business driven service-oriented thinking that creates agile and flexible new insurance business models. Look for a wide gambit of trends, research, case studies, and insights on making transformation a reality.

• Insurance Agency Series: Creating The Relationship Model With The New Generation Of Customers And Underwriters
  Key questions for Agents to consider: How is your agency positioned to sell, service and support this new generation of customers and underwriters in a real time, any time, anyhow environment? By the year 2010, there will be approximately 64...
• Insurance Agency Series: Attracting New Generation While Preparing For Our Retiring Workforce
  Key questions for Agents to consider: What is the agency doing to capture the 'intelligence' of your retiring workforce? What is your agency doing to attract passionate talented professionals that will help drive growth? According to the Department of Labor,...
• Insurance Agency Series: Competing Against Larger More Sophistocated Agency/Brokerage Firms
  Key questions for Agents to consider: How is your agency competing against these large firms that spend significant dollars on technology? If selling the agency is part of the goals, how is your firm positioned for acquisition? The number of...
• Insurance Agency Series: Growing Profitability In A Soft Market & Economic Downturn
  Key question for agencies to consider: What is your agency doing to drive new business while maintaining and servicing a solid book of business? How is your agency accomplishing this challenge, with the right people, tools and level of automation?...
• Insurance Agency Series: The Business Model Needs To Change
  As I continue to write, the insurance industry is changing before our eyes. New challenges coupled with the traditional ones are shifting our world and requiring the agency management business model to transform. Like insurers, they have two choices; brace...
• Take a Chance, take the Hike - Part II
  So often in our professional lives we find ourselves surrounded by clichés--such as "no guts, no glory"; "success comes in cans, not can'ts"; and "making mountains out of molehills." And there I was, helpless at the foot of the Torrey...
• Take A Change, Take The Hike - Part I
  If you've never been to Torrey Pines State Park in San Diego, it is worth the trip. The sweeping landscapes full of green pines, cacti, and twisting trails all converge upon dramatic cliffs that dip away into the vast Pacific--truly...
• Out With The Old
  I have learned over the years success is thwarted by manifesting tasks into unrealistic terms. For example, we often are working with old and false data. We look at the tasks with the same old business requirements through the lenses...
• The Benefits of BPM & SOA: Building a Business case
  Across the insurance industry, leaders are looking from end-to-end processes with a different eye. These leaders will continue to change and drive business agility and innovation throughout the enterprise with a clear strategy, shift in mindset for business capability, and...
• The Next Generation Of BPM: Looking Ahead, Moving Forward
  As we look forward to the future of business capabilities being evaluated and even implemented at some leading insurers, we are seeing insurance companies designing business operational profiles and executing the profiles that meet the business event and business activities...
• Stepping Through How Dynamic Processes Actually Work
  Optimizing business processes with dynamic capabilities provides the means to innovate new business models and to offer differentiated products and services while using existing assets. With the proper tools, businesses can give new life to existing IT assets and support...
• BPM Enabled by SOA: Linking It All Together, A New Approach
  Although, BPM and SOA are distinct disciplines, the complementary nature of the two truly enable exponential efficiency and business value when coupled together. Designing your business processes in a service-oriented mindset will allow for the most dynamic, agile and flexible...
• Creating New Internal Processes Through The Employees Eyes and Experience
  Once we discover the technique of redesigning the business process as building blocks with a service-oriented mindset, transformation is next. Let’s imagine a world set apart from the competition that increases value, and enhances customer and employee experiences. How do...
• Power of BPM: Delivering Dynamic Business Processes
  Business processes are what makes an organization tick. And while the vertical processes that live within individual lines of business in insurance are supported by individual applications, today's business climate is bringing increasing focus on end-to-end business processes as the...
• Creating The New Agent Process Through Their Eyes And Experience
  Once we discover the technique of redesigning the business process as building blocks with a service-oriented mindset, transformation is next. Let’s imagine a world set apart from the competition that increases value, and enhances customer and employee experiences. How do...